We answer your calls personally rather than using an automated system, as this is faster and easier on you.

We ship the goods we have the same day; if your requested courier has picked up already, the order goes the next day.

If we don't carry what you want, we'll try to tell you who does.

If an order is below our stated minimum, we accept it. We don't send you away.

If you want to return something, we don't give you a hard time about it.

We're not inflexible about credit; we need to be paid like everyone, but we'll work with you if necessary.

Our people are not bound by rigid policies; they can take extraordinary steps to help you if possible.

We try to answer your questions on the same call. If we can't, we get to work on the answer the same day.


If the above seems accurate to you, we hope you will continue to favour us with your business. If you feel we haven't lived up to any of the statements above, please call or e-mail us with your comments or suggestions. Your message will be answered the next business day. All e-mails are held in strictest confidence.

Your business is gratefully appreciated.